youview box problem

[Grand-daddy1]

My 'TalkTalk' Youview Box
HUAWEI
Model Number: DN372T.01.03.P
was not working.
When I tried to play previous recordings it only show a blank screen.
When I tried to record a program, it shows "Failed to record"
I have followed all the procedures to correct the fault.
I have checked all the connections. (No change).
I have rebooted the Router. (No Change).
I have turned the 'YouView Box' off and turned it on again. Waited for it to 'Wake Up'. (No Change).
I have turned the 'YouView Box' off, waited 30 seconds and turned it on again. Waited for it to 'Wake Up' (No Change).
I have done a 'Soft Reset'. Waited for it to 'Wake Up'. (No change).
I have done a 'Factory Reset' (Keep Recordings). Waited for it to 'Wake Up'. (No Change).
I have followed all the procedures on the TalkTalk website to correct the issue but nothing has sorted the problem.
This all started with the problem that 'TalkTalk' had with the clocks going forward.
This took a whole morning to no avail.
Then, having spent another 2 hours on the TalkTalk chat line without rectifying the problem, I took the bit between my teeth and did the 'Factory Reset' Delete Recordings.
This 'seems' to have rectified the problem.
It now records from the Guide. It records by just pressing the Record Button. It plays the recordings. It has 'Failed to Record' 2 recordings from the Guide, but, it then searched and found another channel playing the same program and recorded that instead.
So far, fingers crossed.
I hope others with a similar problem can benefit from my experience.

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[Paulwallie]

Talktalk seem to have lost interest in their customers. We shouldn't have all this agro with a provider. My contract is up in August and I shall certainly be looking elsewhere. 

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[cascas]

I am trying to use an old TalkTalk tv box. I cannot update the software and can not get an aerial signal to register. The recordings from the past are playable.. What is stopping the aerial registering?. Chris

[Jstewart]

I've tried everything including factory reset, nothing working, 

[Karl-TalkTalk]

Hi

thanks for sharing your experience.  If there is any corruption on the hard drive, or any corrupt files, the factory reset is the only option to clear this.

Karl