check your service

Health check support

Our health check shows that your connection, speed and router are all working well. If you've still got an issue, our help and support pages might be able to resolve your problem.

Slow broadband speeds

Take a look at our top tips for boosting your wi-fi speed.

Dropping connection

Read this guide if your Internet connection keeps cutting out.

No connection

Follow these steps if you've got no broadband connection.


Landline issues

Follow this guide if you can't make or receive calls on your landline.

Issues loading websites

Here's what to do if you can get online but you can't load websites.

Router setup

Use this checklist to make sure your equipment is set up correctly.