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TV error codes

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We understand it's frustrating when your service isn't working. By using the error code displayed to you on your TV, you can find information of some of our most common TV error codes:

YVM102

Typically displayed when there is a problem with the connection to your router. Unable to access catch up TV, the On Demand players (e.g. BBC iPlayer, 4oD or Milkshake) or any channels included with your TV Boosts.

 

YVM106

Displayed when we're unable to access the red button menu. Initially, please try tuning to another channel and then go back to our your original channel, then try the red button again.

 

We suggest you run through the following checks and actions in turn to help diagnose and resolve these issues. After each step, you should check your TalkTalk TV service to see if the issue has been resolved before proceeding to the next step.

 

1 - Cable check

If you're unsure how to connect your equipment, see our self-install guide. If you’re using Network Connectors to carry the signal over your electrical circuit, check that both adapters are plugged in and powered on, and that the Ethernet cables are connected properly to the adapters, your router and your TalkTalk TV Box. To test your Network Connectors, plug them in next to each other in a double wall socket (not a multi-socket extension strip). They should take between 10 and 40 seconds to set themselves up. Depending on the model, they’ll have coloured lights to show that they’re working properly (Our userguides will tell you what the lights mean). If you're experiencing problems, have a look at Network Connector Troubleshooting.

 

2 - Restart all of your devices

Restart your router by switching off the power, wait 30 seconds and then switch the power on again. Wait until the lights on your router indicate it has finished starting up and has connected to the Internet.

Restart your Network Connector if you use them. Turn them off, then back on again using either the switch on the side of the adapter or on the wall socket. Wait until the lights on the adapters indicate they have finished starting up.

Restart your TalkTalk TV Box, press the on/off button at the back of the box then the power button at the front. Once your box has restarted, check it has connected to your network by following the next step.

 

3 - TalkTalk TV network connection

Check your box is connected to your network. To do this press the Youview / Menu button on the remote to bring up the main menu then Settings > Broadband Connection. If the Status is showing Disconnected, attempt to re-connect by selecting Edit connection, selecting Automatic, and then pressing the OK button. If the device connects, return to the service you were using.

 

There is a temporary problem with your TalkTalk TV service or there's a problem with your broadband connection.

If your broadband is working then try restarting your TalkTalk TV Box. Just switch off the power supply from the box, wait 30 seconds and then switch it back on again. Sometimes restarting the box is all it takes.

If the problem persists, please contact us to report the issue - we'll probably already be hard at work fixing it.

 

 You'll see this error when you try and record on a TV Box without the ability to record programmes. 

 

There are ongoing changes across the UK that are being made to the way some channels are broadcast to your TV. You may need to re-tune your TV box to continue watching programmes.

For more information, you can visit the Freeview website.

These error messages will be displayed when you're experiencing issues with either channels, On Demand players or the programme guide. There has been a problem with your digital signal either being weak or lost.

 

We suggest you run through the following checks and actions in turn to help diagnose and resolve these issues. After each step, you should check your TalkTalk TV service to see if the issue has been resolved before proceeding to the next step.

 

1 - Cable check

Check all your cables are connected correctly and securely, in particular, your aerial cable both at the wall and also into the back of your TalkTalk TV Box. Next, try restarting your TalkTalk TV box and router to see if this fixes the problem. Simply switch off the power to both devices, wait 30 seconds and then switch it back on again.

 

2 - Check channel availability

Use our Availability Checker to confirm which digital channels are available for your postcode. If the problem channel is not listed then it may not be available to your area. If it's listed, then move on to the next step.

It's also worth bearing in mind that channels are sometimes renamed or moved in the programme guide, so double-check that this isn't what's happened when looking at the listed results.

 

3 - Restart your TalkTalk TV box

Try restarting your TalkTalk TV Box and router to see if this fixes the problem. Simply switch off the power to both devices, wait 30 seconds and then switch it back on again.

 

4 - Retune your channels

If you've restarted your box and this still hasn't fixed the issue, try a channel retune.

 

5 - Check your signal quality and strength

Press the TalkTalk TV button on your TalkTalk remote, navigate to Settings > TV Signal Quality. If the signal quality is less than 80% then this is likely to be the problem. A weak signal could be related to the type of aerial you have. You could try connecting the box to another aerial port in your home to check if that makes a difference.

  • Internal aerial - in most cases the signal quality may be too weak.
  • Communal aerial - you will need to contact your landlord / Housing Association.
  • External aerial - you may need to contact an aerial engineer.

 

6 - Check for interference

Have there been any recent changes inside or outside your home, for example have you moved or introduced any electrical appliances or devices or is there any building work going on? These issues can cause electrical interference with your equipment. Extreme weather such as heavy winds or storms can also affect your signal. Check if your roof aerial has been affected / moved by any recent severe weather. If you have been affected by any of these issues, the BBC's website provides further details on what to do.

 

These error messages are displayed if there has been a problem with one of the On Demand players. Please try another programme on the same player and also an alternative player to check the extent of the problem. If it's a single player that's causing the error message, please contact the content provider directly.

 

If you're experiencing issues on more than one player and there's no problem with your broadband connection, then carry out the following checks:

 

1 - Update your On Demand Players

Visit the settings menu to update your On Demand players as this could be the cause of the problem.

Press the Youview / Menu button, then select Settings > select Software > select Update players.

 

2 - Restart all of your devices

Restart your router by switching off the power, wait 30 seconds and then switch the power on again. Wait until the lights on your router indicate it has finished starting up and has connected to the Internet.

Restart your TalkTalk TV Box, press the button at the back of the box then the power button at the front. Once your box has restarted, check it has connected to your network by following step ‘TalkTalk TV network connection’ below.

Restart your Network Connector if you use them. Turn them off, then back on again using either the switch on the side of the adapter or on the wall socket. Wait until the lights on the adapters indicate they have finished starting up.

 

3 - Cable check

Check your cables are connected correctly, especially the one from your router to your TalkTalk TV Box and between your router and phone socket. If you're unsure how to connect your equipment, see our self-install guide. If you’re using Network Connector to carry the signal over your electrical circuit, check that both adapters are plugged in and powered on, and that the Ethernet cables are connected properly to the adapters, your router and your TalkTalk TV Box. To test your Network Connector, plug them in next to each other in a double wall socket (not a multi-socket extension strip). They should take between 10 and 40 seconds to set themselves up. Depending on the model, they’ll have coloured lights to show that they’re working properly. If you are experiencing problems, have a look at Network Connector Troubleshooting.

 

4 - TalkTalk TV network connection

Check your box is connected to your network. To do this press the Youview / Menu button on the remote to bring up the main menu then Settings > Broadband Connection. If the Status is showing Disconnected, attempt to re-connect by selecting Edit connection, selecting Automatic, and then pressing the  OK button. If the device connects, return to the service you were using.

 

5 - Router Internet connection

If you have another device (for example a Laptop, PC, or a Tablet) connected to the Internet via your router, try opening the www.talktalk.com page or your favourite search engine, in a web browser. If you can't open the page, this will indicate that your router cannot get to the Internet.

 

6 - Broadband speed test

Use the TalkTalk Speed Checker to test your current broadband speed. Before you run the test we recommend that you:

  • Connect your computer or laptop directly to your Router with an Ethernet cable (not wireless)
  • If possible, close any open applications and programs on your computer
  • Make sure there are no other devices connected to the router using the Internet

If your broadband speed is under 7 Mbps (Megabits per second), TalkTalk TV may not work correctly, please contact us regarding your broadband speed.

 

YVM606

The channel you're trying to watch is only available when connected using a HDMI cable. 

Fix the error

Connect your TalkTalk TV Box to your TV using the HDMI cable. Ensure that you don't have a HDMI cable plugged in at the same time as the SCART cable. We recommend that you only use a HDMI cable. For help with setting up your TalkTalk TV Box see How to install your TalkTalk TV Box.

Please note: You'll need a HD ready TV with a free HDMI connection.

 

YVM607

Content protection could not be enabled.

Fix the error

Follow the steps below to fix the problem. We suggest you check after each step to see whether the issue has been resolved.

  • Press OK or Cancel.
  • Try restarting your TalkTalk TV Box.
  • Try a different HDMI cable if available.
  • Try a different HDMI input on your TV if available.

This protection is added by the broadcaster. You might get this error code when the HDCP (High-bandwidth Digital Content Protection) fails to authenticate between the set top box and your TV. HDCP is a tool which encrypts the signal passing through the HDMI cable in order to prevent unauthorised copying of content.

If the above steps don't fix the issue, then the TV you're using isn't compatible with HDCP.

 

If you’re experiencing a problem with a TV Boost or More TV then it will provide you with an error code and steps to resolve the issue. 

We recommend you press the TalkTalk/More TV button on your remote control before searching your error code as this may resolve your issue.

 

Download TV Boosts and More TV error codes

 

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