We understand it's frustrating when your service isn't working. By using the error code displayed to you on your TV, you can find information of some of our most common TV error codes:
YVM102 - Typically displayed when there is a problem with the connection to your router. Unable to access catch up TV, the On Demand players (e.g. BBC iPlayer, 4oD or Milkshake).
YVM106 - Displayed when you're unable to access the red button menu. Initially, please try tuning to another channel and then go back to your original channel, then try the red button again.
Steps to fix the error codes
We suggest you run through the following checks and actions in turn to help diagnose and resolve these issues. After each step, you should check your TalkTalk TV service to see if the issue has been resolved before proceeding to the next step.
1 - Cable check
If you're unsure how to connect your equipment, see our self-install guide.
If you’re using Network Connectors to carry the signal over your electrical circuit, check that both adapters are plugged in and powered on. Check that the Ethernet cables are connected properly to the adapters, your router and your TalkTalk TV Box. To test your Network Connectors, plug them in next to each other in a double wall socket (not a multi-socket extension strip). They should take between 10 and 40 seconds to set themselves up. Depending on the model, they’ll have coloured lights to show that they’re working properly. If you're experiencing problems, have a look at Network Connector Troubleshooting.
2 - Restart all your devices
Restart your router by switching off the power, wait 30 seconds and then switch the power on again. Wait until the lights on your router indicate it has finished starting up and has connected to the Internet.
Restart your Network Connectors if you use them. Turn them off, then back on again using either the switch on the side of the adapter or on the wall socket. Wait until the lights on the adapters indicate they have finished starting up.
Make sure the internet is working in your home. Check on another device that's connected via ethernet or Wi-Fi. For example, try doing a search in Google on a mobile device to see if it works.
Now restart your TalkTalk TV Box, press the on/off button at the back of the box then the power button at the front. Once your box has restarted, check it has connected to your network by following the next step.
3 - TalkTalk TV network connection
Check your box is connected to your network. To do this, press the Menu / youview button on the remote to bring up the main menu. Then, press the up arrow to select Settings > Broadband Connection. If the Status is showing Disconnected, attempt to re-connect by selecting Edit connection, selecting Automatic, and then pressing the OK button. If the device connects, return to the service you were using.
There is a temporary problem with your TalkTalk TV service or there's a problem with your broadband connection.
Make sure the internet is working in your home. Check on another device that's connected via ethernet or Wi-Fi. For example, try doing a search in Google on a mobile device to see if it works.
If your broadband is working then try restarting your TalkTalk TV Box. Just switch off the power supply from the box, wait 30 seconds and then switch it back on again. Sometimes restarting the box is all it takes.
If the problem persists, please contact us to report the issue - we'll probably already be hard at work fixing it.
You'll see this error when you try and record on a TV Box without the ability to record programmes.
There are ongoing changes across the UK that are being made to the way some channels are broadcast to your TV. You may need to re-tune your TV box to continue watching programmes.
These error messages will be displayed when you're experiencing issues with either channels, On Demand players or the programme guide. There has been a problem with your digital signal either being weak or lost.
Steps to fix the error codes
We suggest you run through the following checks and actions in turn to help diagnose and resolve these issues. After each step, you should check your TalkTalk TV service to see if the issue has been resolved before proceeding to the next step.
1 - Cable check
Check all your cables are connected correctly and securely, in particular, your aerial cable both at the wall and also into the back of your TalkTalk TV Box. Next, try restarting your TalkTalk TV box and router to see if this fixes the problem. Simply switch off the power to both devices, wait 30 seconds and then switch it back on again.
2 - Check channel availability
Use the Availability Checker to confirm which digital channels are available for your postcode. If the problem channel is not listed then it may not be available to your area. If it's listed, then move on to the next step.
It's also worth bearing in mind that channels are sometimes renamed or moved in the programme guide, so double-check that this isn't what's happened when looking at the listed results.
3 - Restart your TalkTalk TV box
Try restarting your TalkTalk TV Box and router to see if this fixes the problem. Simply switch off the power to both devices, wait 30 seconds and then switch it back on again.
4 - Retune your channels
If you've restarted your box and this still hasn't fixed the issue, try a channel retune.
5 - Check your signal quality and strength
Press the TalkTalk TV button on your TalkTalk remote, navigate to Settings > TV Signal Quality. If the signal quality is less than 80% then this is likely to be the problem. A weak signal could be related to the type of aerial you have. You could try connecting the box to another aerial port in your home to check if that makes a difference.
- Internal aerial - in most cases the signal quality may be too weak.
- Communal aerial - you will need to contact your landlord / Housing Association.
- External aerial - you may need to contact an aerial engineer.
6 - Check for interference
Have there been any recent changes inside or outside your home, for example have you moved or introduced any electrical appliances or devices or is there any building work going on? These issues can cause electrical interference with your equipment. Extreme weather such as heavy winds or storms can also affect your signal. Check if your roof aerial has been affected / moved by any recent severe weather.
These error messages are displayed if there has been a problem with one of the On Demand players. Please try another programme on the same player and also an alternative player to check the extent of the problem.
Steps to fix the error codes
If you're experiencing issues on more than one player and there's no problem with your broadband connection, then carry out the following checks:
1 - Restart all of your devices
Restart your router by switching off the power, wait 30 seconds and then switch the power on again. Wait until the lights on your router indicate it has finished starting up and has connected to the Internet.
Make sure the internet is working in your home. Check on another device that's connected via ethernet or Wi-Fi. For example, try doing a search in Google on a mobile device to see if it works.
Restart your TalkTalk TV Box, press the button at the back of the box then the power button at the front. Once your box has restarted, check it has connected to your network by following step ‘TalkTalk TV network connection’ below.
Restart your Network Connectors if you use them. Turn them off, then back on again using either the switch on the side of the adapter or on the wall socket. Wait until the lights on the adapters indicate they have finished starting up.
2 - Cable check
Check your cables are connected correctly, especially the one from your router to your TalkTalk TV Box and between your router and phone socket. If you're unsure how to connect your equipment, see our self-install guide. If you’re using Network Connector to carry the signal over your electrical circuit, check that both adapters are plugged in and powered on, and that the Ethernet cables are connected properly to the adapters, your router and your TalkTalk TV Box. To test your Network Connector, plug them in next to each other in a double wall socket (not a multi-socket extension strip). They should take between 10 and 40 seconds to set themselves up. Depending on the model, they’ll have coloured lights to show that they’re working properly. If you are experiencing problems, have a look at Network Connector Troubleshooting.
3 - TalkTalk TV network connection
Check your box is connected to your network. To do this press the Youview / Menu button on the remote to bring up the main menu then Settings > Broadband Connection. If the Status is showing Disconnected, attempt to re-connect by selecting Edit connection, selecting Automatic, and then pressing the OK button. If the device connects, return to the service you were using.
4 - Router Internet connection
If you have another device (for example a Laptop, PC, or a Tablet) connected to the Internet via your router, try opening the www.talktalk.co.uk page or your favourite search engine, in a web browser. If you can't open the page, this will indicate that your router cannot get to the Internet.
5 - Broadband speed test
Use the TalkTalk Speed Test to test your current broadband speed. Before you run the test we recommend that you:
- Connect your computer or laptop directly to your Router with an Ethernet cable (not wireless)
- If possible, close any open applications and programs on your computer
- Make sure there are no other devices connected to the router using the Internet
If your broadband speed is under 7 Mbps (Megabits per second), TalkTalk TV may not work correctly, please contact us regarding your broadband speed.
6 - Check your eero secure settings
If you're using an eero setup then check that streaming services are not blocked in the settings. Within the eero app, go to:
Discover > eero Secure > scroll down to check the setup in Block apps and Block and allow sites and make any changes as required.
If all the above checks don't resolve the issue and it's a single player that's causing the error message, please contact the content provider directly.
YVM606 - The channel you're trying to watch is only available when connected using a HDMI cable.
Steps to fix the error code
Connect your TalkTalk TV Box to your TV using the HDMI cable. Ensure that you don't have a HDMI cable plugged in at the same time as the SCART cable. We recommend that you only use a HDMI cable. For help with setting up your TalkTalk TV Box see How to install your TalkTalk TV Box.
Please note: You'll need a HD ready TV with a free HDMI connection.
YVM607 - Content protection could not be enabled.
Steps to fix the error code
Follow the steps below to fix the problem. We suggest you check after each step to see whether the issue has been resolved.
- Press OK or Cancel
- Try restarting your TalkTalk TV Box
- Try a different HDMI cable if available
- Try a different HDMI input on your TV if available
This protection is added by the broadcaster. You might get this error code when the High-bandwidth Digital Content Protection (HDCP) fails to authenticate between the set top box and your TV. HDCP is a tool which encrypts the signal passing through the HDMI cable in order to prevent unauthorised copying of content.
If the above steps don't fix the issue, then the TV you're using isn't compatible with HDCP.
This error will be displayed when there is a general issue with something working or loading on your TV box.
Steps to fix the error code
1 - Try again
Close the menu or the guide using the back button. Then open it again using the menu button on your remote.
2 - Restart your router
Switch off the power to your router, wait 30 seconds and then switch the power on again. Wait until the light/s on your router indicate it has finished starting up and has connected to the Internet. Make sure the internet is working in your home. Check on another device that's connected via ethernet or Wi-Fi. For example, try doing a search in Google on a mobile device to see if it works.
Check if the problem has been resolved. If not, follow step 3.
3 - Restart your TalkTalk box
Restart your TalkTalk TV Box, press the button at the back of the box then the power button at the front. Once your box has restarted, check if the problem has been resolved.
Typically displayed when there is a problem with the connection to your router and you're unable to access on demand content.
Steps to fix the error code
We suggest you run through the following checks and actions in turn to help diagnose and resolve this issue. After each step, you should check your TalkTalk TV service to see if the issue has been resolved before proceeding to the next step.
1 - Wi-Fi connection and cable check
Check if other devices connected to your router via Wi-Fi are still working as your broadband service might be down. If your TV Hub is connected via ethernet cable, check all cables are plugged in correctly. If you're unsure how your TV Hub should be connected, see our self-install guide.
2 - Check your network connection status
You can quickly check if your TV Hub is connected to your router by following the quick steps in our Check your TV network connection article.
3 - Wait for your internet connection
Sometimes your set top box wakes up quicker than your internet connection, which may cause this error message to be shown. If you wait for a few moments for your connection to be established then the issue should automatically resolve itself.
If you continue to have issues you should try a restart your set top box. To restart your TalkTalk TV Hub, press and hold the TalkTalk power button for at least 5 seconds on your remote then follow the on-screen instructions to power it down. Once fully powered off, press the TalkTalk power button on your remote to restart your TV Hub. Alternatively, follow the same steps with the power button on the front of your TV Hub.
Once your TV Hub has restarted, check it has connected to your network by following step 2.
You'll see this error if your TV Hub has a connection error and is unable to display search results or content. Or, if there's an individual issue with one of the on demand services on the TV Hub.
Steps to fix the error code
1 - Restart your router
Switching off the power to your router, wait 30 seconds and then switch the power on again. Wait until the light/s on your router indicate it has finished starting up and has connected to the Internet.
Make sure the internet is working in your home. Check on another device that's connected via ethernet or Wi-Fi. For example, try doing a search in Google on a mobile device to see if it works.
2 - Restart your TalkTalk TV Hub
Press and hold the TalkTalk power button for at least 5 seconds on your remote then follow the on-screen instructions to power it down. Once fully powered off, press the TalkTalk power button on your remote to restart your TV Hub. Alternatively, follow the same steps with the power button on the front of your TV Hub.
Once your TV Hub has restarted, check if the problem has been resolved. If the problem persists, it maybe an issue with the individual on demand service. We recommend leaving it for a few hours and try again.
This error is displayed if an application fails to launch on your TV Hub.
Steps to fix the error code
1 - Try again
Try playing the programme again or opening the app again.
2 - Restart your TalkTalk TV Hub
Press and hold the TalkTalk power button for at least 5 seconds on your remote then follow the on-screen instructions to power it down. Once fully powered off, press the TalkTalk power button on your remote to restart your TV Hub. Alternatively, follow the same steps with the power button on the front of your TV Hub.
Once your TV Hub has restarted, check if the application opens correctly. If the problem persists, it maybe an issue with the individual application. We recommend to leave it for a few hours and try again.
If there are no live channels available this error message will be displayed.
Steps to fix the error code
Make sure a working tv aerial is connected to your TV Hub and Retune your Free To Air channels.
These error messages are displayed if there has been a problem with one of the On Demand players. Please try another programme on the same player and also an alternative player to check the extent of the problem.
Steps to fix the error codes
If you're experiencing issues on more than one player and there's no problem with your broadband connection, then carry out the following checks:
1 - Restart all of your devices
Restart your router by switching off the power, wait 30 seconds and then switch the power on again. Wait until the lights on your router indicate it has finished starting up and has connected to the Internet.
Make sure the internet is working in your home. Check on another device that's connected via ethernet or Wi-Fi. For example, try doing a search in Google on a mobile device to see if it works.
Restart your TalkTalk TV Hub. Once your box has restarted, check it has connected to your network by following step 2 below.
2 - TalkTalk TV Hub network connection
- Press the Home button on your remote
- Press the up arrow to select Settings (cog)
- Select Network & Internet
You'll see all the Wi-Fi networks visible to your TV Hub and also if you're connected to one. If you need to join a Wi-Fi network, move down to the one you want to connect to and press OK on your remote. You'll be prompted to enter your Wi-Fi password and join the network.
Once you're connected, you can check useful information like signal strength and IP address by selecting your network and pressing OK on your remote.
Press the Back button on your remote to continue watching TV.
3 - Broadband speed test
Use the TalkTalk Speed Test to test your current broadband speed. Before you run the test we recommend that you:
- Connect your computer or laptop directly to your Router with an Ethernet cable (not wireless)
- If possible, close any open applications and programs on your computer
- Make sure there are no other devices connected to the router using the Internet
If your broadband speed is under 7 Mbps (Megabits per second), TalkTalk TV may not work correctly, please contact us regarding your broadband speed.
4 - Check your eero secure settings
If you're using an eero setup then check that streaming services are not blocked in the settings. Within the eero app, go to:
Discover > eero Secure > scroll down to check the setup in Block apps and Block and allow sites and make any changes as required.
If all the above checks don't resolve the issue and it's a single player that's causing the error message, please contact the content provider directly.
This error will be displayed when there is a general issue with something working or loading on your TV Hub.
Steps to fix the error code
1 - Try again
Close the menu or the guide using the back button. Then open it again using the menu button on your TV Hub remote.
2 - Restart your router
Switch off the power to your router, wait 30 seconds and then switch the power on again. Wait until the light/s on your router indicate it has finished starting up and has connected to the Internet.
Make sure the internet is working in your home. Check on another device that's connected via ethernet or Wi-Fi. For example, try doing a search in Google on a mobile device to see if it works. Check if the problem has been resolved. If not, follow step 3.
3 - Restart your TalkTalk TV Hub
press and hold the TalkTalk power button for at least 5 seconds on your remote then follow the on-screen instructions to power it down. Once fully powered off, press the TalkTalk power button on your remote to restart your TV Hub. Alternatively, follow the same steps with the power button on the front of your TV Hub.
Once your TV Hub has restarted, check if the problem has been resolved.
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