£100 Amazon voucher for staying with Talk Talk

[LouiseThomas92]

Hello,

When I agreed to stay with TalkTalk when my contract ended I was promised a £100 Amazon voucher within 90 days. This was on the 11th/11th 2024 and I'm yet to receive my voucher, could someone please look into this for me?

Many thanks,

Louise

[Arne-TalkTalk]

Hi LouiseThomas92

Sorry there is still a delay with vouchers. 

FYI Promotional offers do not form any part of your contract which is to provide the core service of Broadband/line rental/phone.  

If you are unhappy and do want to leave you will need to speak to the loyalty team (03451720088 ), but charges will be valid.

Apologies again. 

[LouiseThomas92]

I spoke with Talk Talk on the phone last week and I just feel like I'm being fobbed off now. I haven't received any reassurance about when the voucher will arrive which leads to believe it was a promise they never intended to keep. Would this be considered breach of contract and allow me to leave Talk Talk without incurring financial penalties?

[LouiseThomas92]

Thank you Arne, fingers crossed!

[Arne-TalkTalk]

I have passed on your details, they dont come back to me, they will contact you via email,  it my understanding there is a backlog at the moment.  Sorry. 

[Gliwmaeden2]

@LouiseThomas92, we can re-escalate this thread for you. 

The usual 03451 720088 is open till 7pm on weekdays, till 6pm Saturday. We haven't got another phone number for you.

[LouiseThomas92]

Hi Arne,

Have you heard anything yet? Is there a direct phone number I can contact someone on at all?

Many thanks,

Louise

[Gliwmaeden2]

It can take a few weeks, @jazzman3.

Please follow up on your own thread. 

[LouiseThomas92]

Only a week ago so I hope to hear soon, how about you?

[jazzman3]

That's bad! When did you raise your concern? I am in a similar situation.

[LouiseThomas92]

Not yet! 

[jazzman3]

Was this ever resolved?

[LouiseThomas92]

Thank you

[Arne-TalkTalk]

Hi LouiseThomas92

I have escalated this for you.

Regards

[ferguson]

Wow, bang on, 90 days exactly! The support team will look into this for you as soon as they can when they are back online from tomorrow.