Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

£65 engineer visit charge for replacing master socket

dougjones88
Chatterbox
Message 3 of 3

Hi, I've just noticed I was charged £65 in March when an engineer replaced my master socket as it had failed leaving me without any internet for a couple of days. I was under the impression that the master socket was not my property and would be replaced free of charge if faulty? There was no physical damage to the socket, it had failed internally.

Also when I was asked to try a filter in the test socket that didn't work either so presumably the fault wasn't in the faceplate but somewhere behind it.

Thanks.

2 REPLIES 2

Message 1 of 3

Thanks Jo, the matter was sorted out yesterday via Twitter.

 

0 Likes

SocialTeamJo
Support Team
Message 2 of 3

Hi dougjones88,

 

Sorry for the delay.

 

We'll look into this, have sent you a PM requesting for some details.

 

Thanks, 

Jo

0 Likes