Technical error of the page

[lytaleksa]

I went to my page and wanted to issue a refund, pressed the button, transferred me to the page, and there it gives an error, what should I do.

[Arne-TalkTalk]

Hi lytaleksa

I have checked your account and there isnt a credit balance showing, so there is nothing to refund, your latest bill has been paid. 

Regards

[Gondola]

TalkTalk Support will investigate your MyAccount issue. So they can positively identify your customer MyAccount please include in your Community Profile (not in these public posts):

 Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

 Alternative mobile contact number. Full address with postcode (in the Location box)

 Scroll down to Private notes to add the customer account number

 Check and Save changes

Select here:  Update your profile