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Contract renewal - what happens during overlap?

k1ss0ff
First Timer
Private Message TalkTalk
Message 3 of 3

Hi, my Fibre 150 contract comes to an end on 24/4.

 

I understand that if i renew today, the new contract applies from today/tomorrow (i.e. straightaway). When speaking to advisor, I questioned what would happen to my existing contract. I've already paid the bill up to 24/4, will I get a refund on the old contract for almost a week of the month's fees, or do i suck up this double payment? Therefore is it better for me to renew as close as possible to my contract end date?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi k1ss0ff

 

The next bill after your renewal, will have a credit for the overlapp. 

 

Regards

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Divsec
Community Star
Private Message TalkTalk
Message 2 of 3

Hi @k1ss0ff you would get a refund if your new contract is lower priced than your old. If you have any boosts they will run till end date or until you cancel them.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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