Hello,
Some advice needed regarding a recent £75 charge after an Engineers visit to my Parents house after Talk Talk support determined a fault on the line after i reported crackling, and issues hearing the other caller.
I understand the £75 charge if no fault is found, but the Tech support agent said it's unlikely we would be charged.
I couldn't be there when the Engineer arrived but asked for him/her to liaise with me as i have vulnerable parents. Engineer called and i gave him some info on what was happening and that i had tried new RJ11 Cables/Filters/removed faceplate etc.
He called me back, and said no fault was found and likely BT had done some repairs outside of the property. I said that's great and thanks.
When i queried the charge with billing team, i was told the charge was justified (Agent going on what was reported in the case outcome i guess), even though i explained the above and it was Talk Talk that determined the fault.
I was using the Chat service, and didn't want to spend too long going back and forth.
Should i pursue this charge?
It's not really about the money.
Thanks
