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on 19-02-2024 11:09 AM
I was supposed to receive an account credit as compensation for the time without service at the start of my contract, but I am yet to receive it. It has been more than the 30 days I was told it could take. How long should this take to come in?
I have been trying to use the online chat to speak to someone regarding this however when I am actually able to get the chat to open properly, I don't get a response (I've tried 6/7+ times now!) and I don't have the time at the moment to wait to get through to the right person on the phone again.
on 19-02-2024 12:48 PM
Thank you very much
on 19-02-2024 12:43 PM
Hi StevH
I have the Auto compensation team to look into this,
Once the investigation is complete you will receive an SMS/Email.
Regards