Amazon gift voucher

[Kseston]

Hi there I purchased talktalk and at the time there was a promotion of a £70 amazon voucher, however I have been with you guys for 4 months and still haven't recieved it 

[Arne-TalkTalk]

Happy to help. 

[Kseston]

All sorted thank you 

[Kseston1987]

I can't seem to get onto my messages at the moment 

[Arne-TalkTalk]

Hi @Kseston

I have sent you a PM. 

Thank you.

[Gliwmaeden2]

I'll re-escalate this for you, @Kseston.

You did reply to Arne's PM?

[Kseston]

Any more updates on the voucher please? I went live on may 22nd, I have contacted Facebook for support with no avail it's been past the 90 days, I signed up to talk talk to with the promise of a voucher that I am still chasing! 

[Arne-TalkTalk]

HI @Kseston 

I have sent you a PM 

Thank you.

[Kseston]

Hi there, 

Any update on the voucher yet please? 

[Kseston]

Thank you 

[Michelle-TalkTalk]

Morning,

I'll ask Arne for an update for you.

Thanks

Michelle

[Gliwmaeden2]

These can take several weeks, @Kseston. Hopefully much sooner. 

Just check back now and then for an update. 

[Kseston]

How long after it's been escalated will it be issued please? 

[Kseston]

Thank you 

[Arne-TalkTalk]

Thank you I have escalated this.

[Kseston]

OK I have now added my account number 

[Arne-TalkTalk]

Hi Kseston

I need you to add your account number, to your profile, I cant locate an account with the information you have added. 

Thank you.
 

[Kseston]

All done 

[Arne-TalkTalk]

Hi Kseston

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[Gliwmaeden2]

I'll move this to the billing section, @Kseston.

You need to complete your community forum profile details for TT staff to identify your account. Add your Talktalk landline number  / account number in Personal Information. 

Go via your avatar/name; settings. SAVE CHANGES. 

Staff will reply during the day.