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kapi2103 · ‎12-02-2023

Hi,

I have purchased talk talk in January and have not received 100 pound Amazon voucher yet.

I have seen many posts with similar question.

Please advise from your side by when that can be sent.

#amazon-voucher

Arne-TalkTalk · ‎20-02-2023

Hi kapi2103

We are still waiting for Giftcloud's response.

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ferguson · ‎19-02-2023

Give Arne a bit more time, he has said he will check and follow up.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

kapi2103 · ‎19-02-2023

Hi Team,

Can you please confirm by when this will be available?

kapi2103 · ‎14-02-2023

Thanks for the answer and followup.

Will wait for the response.

Arne-TalkTalk · ‎14-02-2023

Thank you @kapi2103

I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards

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Gliwmaeden2 · ‎14-02-2023

The account number is sufficient, @kapi2103.

Staff also use the landline number to identify accounts - the mobile number is only relevant for Talktalk technical support if there's a problem with your service and you cannot otherwise be reached.

On the forum, all support is online on this thread, unless the staff need to communicate by Private Message.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

kapi2103 · ‎14-02-2023

Hi,

This is now updated correctly. I added mobile number previously.

Now, account number and mobile is added.

Arne-TalkTalk · ‎14-02-2023

Hi kapi2103

I need your landline number or account number, i cant locate an account with the mobile number you have added.

Thank you.

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kapi2103 · ‎13-02-2023

Hi,

Thanks for coming back.

I have updated the telephone number in profile.

Regards,

Kapil

Arne-TalkTalk · ‎13-02-2023

Hi @kapi2103

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

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ferguson · ‎12-02-2023

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.