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DaveSell85 · ‎28-11-2023

Has anyone had any issues regarding their Amazon voucher. I have had to jump through hoops to get mine. It has been going on for weeks and has now gone quiet again. Still not received it. Is there anywhere I can report this issue? Trading standards maybe? I feel I have been Mis-sold a product as the voucher was part of my renewal deal, however gift cloud have no information on me from talk talk so cannot give me a voucher. Talk talk have told me on numerous occasions that they have and I should contact gift cloud myself. When doing so I get told the same thing. They have no account for me from talk talk. Banging my head against a brick wall.

Arne-TalkTalk · ‎29-11-2023

Hi @DaveSell85

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

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Gliwmaeden2 · ‎28-11-2023

Moving this to the billing section for you, @DaveSell85, as you won't get a response in the "entertainment" section.

Please complete your community forum profile details for TT staff to identify your account. They'll reply during the day.

Go via your avatar/name; settings; drop down menu; Personal Information. SAVE CHANGES.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.