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Get tailored support with your TalkTalk account and bills.

App keeps freezing

Ymmot1234
Sightseer
Private Message TalkTalk
Message 3 of 3

I haven't been able to see my bill for months it freezes and doesn't go any further 😡

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Ymmot1234

 

This is usually a browser issue, the usual steps are:

Clear cache/ on the device you are using

Disable pop-up/ad blockers

Use a different device (pc/laptop etc)

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

It sometimes helps resolve this if you disable any ad blockers and allow pop ups, @Ymmot1234.

 

Also try an alternative browser. 

 

I'll move this to the billing section for you. Staff are not back before Monday, however. 

Gliwmaeden2, a fellow customer.
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