It sometimes helps resolve this if you disable any ad blockers and allow pop ups, @Ymmot1234.
Also try an alternative browser.
I'll move this to the billing section for you. Staff are not back before Monday, however.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
