Automatic compensation not received

[pickle456]

We had no internet from 11/10/23 to 25/10/23 inclusive due to TalkTalk thinking we had upgraded to full fibre when we hadn't, then cutting off our copper line.

Multiple advisors told me over the phone that we would get automatic compensation within 30 days of the issue being fixed, but we did not receive this on our December bill which is well outside the timeframe they mentioned.

Can someone look into this for me please? The lack of internet cost us financially through having to buy data packages to tether to our phones and also in time, as I spent hours on the phone to TalkTalk advisors trying to get the bottom of what the problem was. I think we deserve some money back!

[Arne-TalkTalk]

Shouldn't take too long, im not what there staffing levels this week.

[pickle456]

Thank you! How long should this take?

[Arne-TalkTalk]

Hi pickle456

I have asked the Auto compensation team to investigate,

Once the investigation is complete you will receive an SMS/Email.

Regards

[pickle456]

Hi @Arne-TalkTalk 

I've made those updates to my profile as requested.

Thanks!

[Arne-TalkTalk]

Hi pickle456

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[Gliwmaeden2]

Staff will be back from the 27th, @pickle456, to look into billing issues.