Get tailored support with your TalkTalk account and bills.
on 22-11-2023 06:11 PM
TalkTalk has suddenly started charging me £3.29 per month when I don't have Talk TV and have never had it. How do I get through to their accounts department? No one is available on the Chat service.
on 20-08-2024 07:59 PM
No, actually, @jaspertat, as I am sure that you have noticed that I always tell customers to phone / use Chat for dealing with contract issues to avoid exactly this sort of thing happening.
I am not defending Talktalk's policy one iota. But for people to expect more than a few month's refund for something that they should have picked up on years ago is totally unrealistic.
on 20-08-2024 07:32 PM
It is almost as if you think TT are exempt form the laws governing distance selling and inertia selling.
on 20-08-2024 10:25 AM
You can’t just add tv to someone’s bill who doesn’t even have the equipment! Dont underhand why you’re trying to justify it, it wouldn’t hold up in court even the fact that I didn’t check my bill! It’s not something I applied for and therefore shouldn’t be paying for it because talk talk decided to add it to by bill each month.
Thanks for the response but there is no need.
on 20-08-2024 10:22 AM
Hi
The initial TV charge was introduced over 3 years ago. Several media outlets reported on this. Customers were notified via their bill and by separate emails. The TV charge gave customers access to additional content via My Account, to selectively add and remove TV content.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 20-08-2024 10:12 AM
Talk talk can’t just add things to bills without your knowledge.
weather or not I check my bills, the fact is - they added this without me asking and nor did they send the equipment out.
I signed up for broadband, nothing else so I’m expected to pay for the broadband.
if they done their job right I wouldn’t need to check bills I prefer to just pay them.
20-08-2024 08:55 AM - edited 20-08-2024 10:23 AM
It was introduced as a TV charge c 5 years ago and applied by default unless we specifically told them that we don't even use any of their TV packages, nor have one of their boxes.
If you do a bit of searching you'll find coverage in the general media back then. It remains the default setting when renewing or joining online, so eg via My Account or an email click.
We always recommend phoning or using Chat for renewals to avoid this happening at the time.
However, you are expected to be checking your bills, particularly after a renewal (which you must have done at least once in the past three years) and can't possibly go back further than the most recent bills which are within a reasonable time frame.
Surely you had ample opportunity to read the details of your bill in all that time?
The lesson would be always to scrutinise a new deal and keep a closer eye on the numbers. The annual increase would be another time to give your bill proper scrutiny .....
on 20-08-2024 01:35 AM
They’ve been doing this to me for 3 years.l costing me £5 each time.
I called them and ask why, they offered me £15 back!!! Like I asked for this service, I simply signed up for broadband!! Fraudulent, wonder how many others they’re doing this too.
on 27-11-2023 12:27 PM
Thank you for completing security, the Tv charge has now been removed.
on 27-11-2023 12:01 PM
Thank you. Appears to have worked, the reply was as follows:
Secure Verification
Thanks, we'll get back to you soon.
on 27-11-2023 10:25 AM
on 25-11-2023 04:53 PM
The PM will have included a secirity key which needs responding to promptly, otherwise it will lapse. You will need to wait until Monday now until the support team are back online.
on 25-11-2023 03:47 PM
Hi Arnie,
I followed your instructions yesterday but nothing worked. Is there anyone who can look into this please?
I asked for help with this last Wednesday but I am not any further resolving the issue.
As I have stated previously, I have never had TalkTalk TV and I can't receive TalkTalk TV, therefore I don't want to pay for it.
on 24-11-2023 08:52 AM
Hi @Eddie4419
I can help with this I first need to confirm some security questions
I have sent you a PM on the community
Regards
on 23-11-2023 08:01 PM
I have moved this to the Billing section where the team member there can have a look at this for you.
on 23-11-2023 07:50 PM
Hi Karl,
Can someone look into this for me please? I rang 03451 720088 thinking I could speak to someone but it just resulted in a text message containing a link, the link took me back to the community.
on 23-11-2023 07:34 AM
Hi Eddie
As my colleague advises, our teams can look at the billing for you and make adjustments to your package if required.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 22-11-2023 06:36 PM
03451 720088, closes 7pm, Monday to Friday, 6pm Saturday.
Open from 9am, Monday-Saturday, @Eddie4419.
Seems a rather odd figure, but it may be a part month or something. Did you recently renew your contract?
Doing it online, they seem to add TV automatically.