Being charged for Talk TV when I am not a Talk TV user

[Eddie4419]

TalkTalk has suddenly started charging me £3.29 per month when I don't have Talk TV and have never had it. How do I get through to their accounts department? No one is available on the Chat service.

[Gliwmaeden2]

No, actually, @jaspertat, as I am sure that you have noticed that I always tell customers to phone / use Chat for dealing with contract issues to avoid exactly this sort of thing happening. 

I am not defending Talktalk's policy one iota. But for people to expect more than a few month's refund for something that they should have picked up on years ago is totally unrealistic. 

[jaspertat]

It is almost as if you think TT are exempt form the laws governing distance selling and inertia selling.

[Charbest00]

You can’t just add tv to someone’s bill who doesn’t even have the equipment! Dont underhand why you’re trying to justify it, it wouldn’t hold up in court even the fact that I didn’t check my bill! It’s not something I applied for and therefore shouldn’t be paying for it because talk talk decided to add it to by bill each month. 

Thanks for the response but there is no need. 

[Karl-TalkTalk]

Hi

The initial TV charge was introduced over 3 years ago. Several media outlets reported on this. Customers were notified via their bill and by separate emails. The TV charge gave customers access to additional content via My Account, to selectively add and remove TV content.

Thanks  

Karl. 

[Charbest00]

Talk talk can’t just add things to bills without your knowledge. 

weather or not I check my bills, the fact is - they added this without me asking and nor did they send the equipment out. 

I signed up for broadband, nothing else so I’m expected to pay for the broadband. 

if they done their job right I wouldn’t need to check bills I prefer to just pay them. 

[Gliwmaeden2]

It was introduced as a TV charge c 5 years ago and applied by default unless we specifically told them that we don't even use any of their TV packages, nor have one of their boxes. 

If you do a bit of searching you'll find coverage in the general media back then. It remains the default setting when renewing or joining online, so eg via My Account or an email click.

We always recommend phoning or using Chat for renewals to avoid this happening at the time. 

However, you are expected to be checking your bills, particularly after a renewal (which you must have done at least once in the past three years) and can't possibly go back further than the most recent bills which are within a reasonable time frame.

Surely you had ample opportunity to read the details of your bill in all that time?

The lesson would be always to scrutinise a new deal and keep a closer eye on the numbers. The annual increase would be another time to give your bill proper scrutiny .....

[Charbest00]

They’ve been doing this to me for 3 years.l costing me £5 each time. 
I called them and ask why, they offered me £15 back!!! Like I asked for this service, I simply signed up for broadband!! Fraudulent, wonder how many others they’re doing this too. 

[Arne-TalkTalk]

Thank you for completing security, the Tv charge has now been removed. 

[Eddie4419]

Thank you. Appears to have worked, the reply was as follows:

Secure Verification

Thanks, we'll get back to you soon.

[Arne-TalkTalk]

Hi @Eddie4419 

I have resent the security link. 

[ferguson]

The PM will have included a secirity key which needs responding to promptly, otherwise it will lapse. You will need to wait until Monday now until the support team are back online. 

[Eddie4419]

Hi Arnie,

I followed your instructions yesterday but nothing worked. Is there anyone who can look into this please?

I asked for help with this last Wednesday but I am not any further resolving the issue.

As I have stated previously, I have never had TalkTalk TV and I can't receive TalkTalk TV, therefore I don't want to pay for it.

[Arne-TalkTalk]

Hi @Eddie4419

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[ferguson]

I have moved this to the Billing section where the team member there can have a look at this for you.

[ferguson]

I have moved this to the Billing section where the team member there can have a look at this for you.

[Eddie4419]

Hi Karl,

Can someone look into this for me please? I rang 03451 720088 thinking I could speak to someone but it just resulted in a text message containing a link, the link took me back to the community.

[Karl-TalkTalk]

Hi Eddie

As my colleague advises, our teams can look at the billing for you and make adjustments to your package if required.

Karl.

[Gliwmaeden2]

03451 720088, closes 7pm, Monday to Friday, 6pm Saturday. 

Open from 9am, Monday-Saturday, @Eddie4419.

Seems a rather odd figure, but it may be a part month or something. Did you recently renew your contract?

Doing it online, they seem to add TV automatically.