Get tailored support with your TalkTalk account and bills.
on 22-11-2023 06:11 PM
TalkTalk has suddenly started charging me £3.29 per month when I don't have Talk TV and have never had it. How do I get through to their accounts department? No one is available on the Chat service.
on 27-11-2023 12:27 PM
Thank you for completing security, the Tv charge has now been removed.
on 27-11-2023 12:01 PM
Thank you. Appears to have worked, the reply was as follows:
Secure Verification
Thanks, we'll get back to you soon.
on 27-11-2023 10:25 AM
on 25-11-2023 04:53 PM
The PM will have included a secirity key which needs responding to promptly, otherwise it will lapse. You will need to wait until Monday now until the support team are back online.
on 25-11-2023 03:47 PM
Hi Arnie,
I followed your instructions yesterday but nothing worked. Is there anyone who can look into this please?
I asked for help with this last Wednesday but I am not any further resolving the issue.
As I have stated previously, I have never had TalkTalk TV and I can't receive TalkTalk TV, therefore I don't want to pay for it.
on 24-11-2023 08:52 AM
Hi @Eddie4419
I can help with this I first need to confirm some security questions
I have sent you a PM on the community
Regards
on 23-11-2023 08:01 PM
I have moved this to the Billing section where the team member there can have a look at this for you.
on 23-11-2023 07:50 PM
Hi Karl,
Can someone look into this for me please? I rang 03451 720088 thinking I could speak to someone but it just resulted in a text message containing a link, the link took me back to the community.
on 23-11-2023 07:34 AM
Hi Eddie
As my colleague advises, our teams can look at the billing for you and make adjustments to your package if required.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 22-11-2023 06:36 PM
03451 720088, closes 7pm, Monday to Friday, 6pm Saturday.
Open from 9am, Monday-Saturday, @Eddie4419.
Seems a rather odd figure, but it may be a part month or something. Did you recently renew your contract?
Doing it online, they seem to add TV automatically.