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Being charged for call package when it states it is free

AudreyH0
First Timer
Private Message TalkTalk
Message 2 of 2

I have an unlimited FREE call boost worth (£16) without warning I am now being charged £5.26 for this without any warning or notification. I have logged into my account and it shows that I have the FREE call boost still listed (I have it screenshot) on my account despite my bill saying differently. Something clearly wrong somewhere.

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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

Check your original agreement, @AudreyH0 : it's not always free for the entirety of the contract  and hasn't been included in offers / deals for quite some time.

 

Usually it's just at a discount. 

 

The odd figure you are being charged looks like a pro rata amount. If you are approaching the end of your contract, you'll see odd amounts appearing due to the bill covering some days at the out of contract price.

 

Staff will respond after the weekend and should be able to see what's been going on. Check back on here later in the week. 

Gliwmaeden2, a fellow customer.
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