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on 29-10-2024 04:59 PM
I have just taken out a new 24 month package and the £20 tv hub box was supposed to be free but I have been charged for it.
on 30-10-2024 01:41 PM
Hi @Heather18
I can see that customer services have raised a credit for the charge.
Regards
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on 29-10-2024 06:01 PM
Moving this to the billing section, @Heather18.
There's normally a £5 TV rental charge monthly (sometimes discounted) so not sure why it would show £20.00.
