Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Being overcharged on my Monthly bill

Hawker52
Conversation Starter
Private Message TalkTalk

on ‎12-07-2023 03:09 PM

Message 5 of 5

A few months ago, I removed a boost package that i didnt need, and although it no longer appears in My Account Billing and Payments, I am still being charged for it...an extra £16 per month!

All efforts to contact Customer Services have failed, Live Chat has no link on the Portal...no-one answers the phones!

I've been a customer since 2010, but I'm seriously getting ticked off with the total lack of front-facing customer support!!  If they dislike serving their customers so much, just say so...i'm more than happy to go elsewhere!

Does anyone have a number or a Link that I can use to try and contact someone?  Anybody vaguely humanoid and sentient would be good!

Kind regards

Paul Reece

I started out with nothing...I still have most of it left!!
Labels:
0 Likes
4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Hawker52

on ‎14-07-2023 07:14 AM

Message 1 of 5

Hi @Hawker52 

 

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎12-07-2023 04:39 PM

Message 2 of 5

No worries, hope you get it sorted. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes

Hawker52
Conversation Starter
Private Message TalkTalk

on ‎12-07-2023 03:36 PM

Message 3 of 5

Thank you ferguson,  ad-blocking is off and it's still a no-show...

I'll wait and see if Support pick it up...thank you for the prompt response though, much appreciated!

Kind Regards

Paul

I started out with nothing...I still have most of it left!!

ferguson
Community Star
Private Message TalkTalk

on ‎12-07-2023 03:14 PM

Message 4 of 5

If you are not seeing a link for live chat it may be that disabling ad blocking and ensuring pop-ups are enabled will make it appear, or try a different browser.

 

Alternatively, wait for the support team here to pick this up. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
© TalkTalk 2026