Bill

[Adder01]

Why am I being charged the full amount for my broadband when it took over a week to eventually get it set up.that means your charging me for a week i couldn't use it.

[Gliwmaeden2]

It tends to be dealt with by applying automatic compensation, @Adder01, rather than adjusting the bill.

See details here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Moving this to the billing section for you.