Billing and being disconnected

[Elves]

I've sent 2 or 3 emails. I have rang for the 2nd month. You have not processed my direct debit twice. You have just advised that I need to pay the bil my self. I have paid and you have disconnected me!!!!

If I am not reinstated by close of business on the 29 th July. Please cancel I will go elsewhere 

[Arne-TalkTalk]

Hi Elves 

Has the service been restored? 

[Gliwmaeden2]

There's no guarantee that this will be picked up by staff on Monday, but it is in a queue for attention, @Elves.

The issue will be addressed ASAP, including ensuring that the payments have been recorded correctly by Talktalk. 

There have been glitches in their DD system in recent months, so hopefully that will be checked too.

If the problem was caused by Talktalk's systems the late payment fee is waived but they still require a card payment to balance the books.

Not clear why they've been having so many problems recently. 

If you are all paid up, try switching off the router for 30 minutes.

Sometimes after a disconnection a service is reinstated but requires a "kick start" by doing this.