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on 29-05-2024 04:46 PM
My router stopped working , it took 6 days for an engineer to come when he did he had to replace my router. I had no Internet in that time. I had to use my mobile data and had a bill for £94.. I was told that I could be compensated for my costs .. but can not find a way to retrieve these costs.
on 04-06-2024 02:45 PM
OK thankyou for that . I hadn't noticed the phone number.
But it clearly states that I paid £94 on that invoice. So the charge is there..
on 04-06-2024 02:26 PM
I have removed the image as it shows your full mobile number on the public forum.
on 04-06-2024 01:34 PM
You are going to call us and speak to the mobile team, I cant see any indication that you have been charged £94
on 04-06-2024 01:13 PM
I lost my internet on Friday 10th May. I logged it online on Friday 10th. Saturday 11th I spent a good one and a half hours online chat to try and resolve the problem. I was using mobile data for that conversation. The engineer was booked to come on Thursday 16th May... therefore I was using mobile data for 5 days while I was without the Internet. The new router was installed Thursday afternoon... them my mobile data use was back to normal. During that time I had had my phone cut off once becaus3 of extra charge. And then i kept topping up payments so that I would not get cut off again.
on 04-06-2024 01:01 PM
Your fault was logged 11.05 , resolved 16.05 mobile bill produced 25.05 = £10.70
Ill ask again, When where you charged £94 by TalkTalk for the number ending 619 which you have confirmed is a TalkTalk mobile number
on 03-06-2024 03:18 PM
Yes exactly my point. My bill is always roughly around the £10 area . Even with using mobile Data. But for the 5 days that I did not have a router it rose to £94 , because mobile data was all I had... t felt 7nfare as it was not my fault.
on 03-06-2024 12:11 PM
I can see your TalkTalk mobile bills. which bill is the £94 charge on? last bill was £10.70 previous was £9.05
on 31-05-2024 09:38 PM
Yes the mobile data usage was my mobile phone. It cost me £94 number ending 619 . Because it was the only access to the internet that I had ... it was a lot of money that I would not use normally.
on 31-05-2024 08:55 AM
But did you use 1 of the mobile phones linked to your TalkTalk account?
on 30-05-2024 11:00 PM
Check the Ts&Cs linked at the foot of the page - it is what is agreed to re Talktalk's liabilities.
When automatic compensation is due to be paid, it takes around a month after resolution of the fault to show, @Trish18.
on 30-05-2024 10:30 PM
I don't think they will pay. It does seem unfair that I ended up with a mobile data bill through no fault of mine. It was their faulty router that caused the problem.
on 30-05-2024 10:28 PM
I used my mobile data on my mobile phone because I had no Internet in the house from the Friday until the engineer came on the Thursday.
The person on chat told me I would be entitled to compensation as it was not my fault that I had no Internet. I was contacting talk talk through chat .. thus giving me a large mobile data bill.
on 30-05-2024 12:52 PM
Hi Trish18
Mobile data usage does not come under the auto compensation policy, it looks like the fault was reported on a Saturday so would not have been picked up till Monday to book the engineer and was resolved on the Wednesday, So Auto compensation is only owed for 1 day.
You have 2 mobile sims with us , was the data usage on one of those sims?
on 29-05-2024 05:27 PM
You may be entitled to a certain amount of compensation as set out here:
https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583
Unfortunately, I think it unlikely that TalkTalk will cover the costs of data you paid for elsewhere.
This has been escalated to the support team here, please give them a day or two to respond.