CAN YOU HELP ME

[Sue1942]

I signed up to a new contract with TalkTalk on the 23rd August 2023.  I was promised a voucher of £100 as part of that deal.  The contract was for 18 months.

Having not heard anything I contacted TalkTalk I was asked to wait a further month that was until January.  I heard nothing and so contacted TalkTalk again when I was told that I should email Gift Cloud.  I did so and they asked for a number from TalkTalk.  I obtained this and once again I emailed Gift Cloud. This time they saw that they have passed it to their internal team for investigation.  

While I am looking for a telephone no I have found numerous complaints and people posting IS THIS A SCAM?  I see so many complaints regarding this.   Can you give me any advice on this matter 

Thank you 

Sue 

[Arne-TalkTalk]

Hi Sue1942 

I have sent your details to the team responsible for the vouchers to issue it ASAP

Regards

[Sue1942]

Thank you.  I am sorry I didn't realise Sue 

[Gliwmaeden2]

@Sue1942, you posted this on the mobile message board, but presumably this was for your broadband contract?

It's really a billing sort of issue, so I will move it to that department.