Call diversion
on 13-08-2023 10:48 AM
Message 9 of 9
Hi, my package is "Plus TV Access Everything with Fibre". I've noticed that I'm being charged £3 /month for Call Diversion, and have been for as long as I can view previous bills. I don't recall asking for this feature - there's no reason at all I'd want to divert calls from my landline.
It looks like I can cancel it from within My Account, but how can I request a refund of some or all of the past payments for a feature I don't want and didn't ask for?
Thank you.
Labels:
- Labels:
-
Call divert
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
8 REPLIES 8
on 04-03-2024 07:22 AM
Message 1 of 9
Hi Daniel,
As advised, please can you create your own topic and we'd be happy to look into this further for you.
Thanks
Michelle
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 03-03-2024 08:42 PM
Message 2 of 9
@Daniel123, if you are still not able to remove it, please start your own topic, and staff will sort it out for you during the week.
Gliwmaeden2, a fellow customer.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 03-03-2024 05:28 PM
Message 3 of 9
I'm having the same problem. How do I cancel this please???
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 14-08-2023 09:50 AM
Message 4 of 9
Hi @PhilGee65
I can help with this I first need to confirm some security questions
I have sent you a PM on the community
Regards
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-08-2023 12:41 PM
Message 5 of 9
Thanks, @Gliwmaeden2, I've found this too ... Just (even more) confused why this is £3 when the Calling Features boost appears to be free.
Thank you for moving my question to Billing - I appreciate your help.
Phil
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-08-2023 11:04 AM
Message 6 of 9
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-08-2023 10:58 AM
Message 7 of 9
Update ...
So, it appears I can't cancel it - the Manage Boosts page https://myaccount.talktalk.co.uk/myservices/myservices/view doesn't show Call Diversion as a feature; but it does show the Calling Features Boost, which "Gives you features like Call Divert, Call Waiting, Ringback, Reminder Call and Three Way Calling.". Apparently, this is selected for my account, and apparently it's free.
So why (even if I have to have this feature I don't need or want) why am I being charged for it? Please can someone explain? Thanks.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-08-2023 10:57 AM
Message 8 of 9
@PhilGee65, as Talktalk sends you a notification about the bill every month, you are expected to keep on top of the details!
They may not view your request for a refund sympathetically as all details will have been in your My Account from the beginning.
I'll move this to the billing section for staff to follow up during the week.
Gliwmaeden2, a fellow customer.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Related Content