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Can not register online for TalkTalk Account

MrStratocaster
First Timer
Private Message TalkTalk

on ‎09-03-2025 04:34 PM

Message 5 of 5

My Mother-In-Law has TalkTalk Broadband. I am trying to register her online (I'm trying to do this from her actual house) but it's proving impossible. The reason I can't (or so it seems) is because I can't progress for the reasons 1] There is no mobile associated with the account 2] There is no email address associated with the account. The live chat asks for a "telephone password" that she obviously does not have. So that's it. Mission Impossible.

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4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message
In response to MrStratocaster

on ‎10-03-2025 01:29 PM

Message 1 of 5

Hi @MrStratocaster

 

How long has your mother in law been a customer? as usually accounts cant be created without an email or mobile.

 

The mobile/Email is required in order to send a security verification code,

 

If you add the account number to any field in your profile I can have a look. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to MrStratocaster

‎09-03-2025 06:36 PM - edited ‎09-03-2025 06:36 PM

Message 2 of 5

@MrStratocaster, go via your name  / avatar [image] on this site. That takes you to the profile area, settings  and further options to complete your information.  

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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MrStratocaster
First Timer
Private Message TalkTalk

on ‎09-03-2025 06:10 PM

Message 3 of 5

Hi @Gliwmaeden2  - you advise that I should complete my 'own details' in 'Personal Information' and add my mother-in-law's in 'Private Notes' near the end of that section. Where is this place 'Personal Information' please ? 🤔 And thanks 👍

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎09-03-2025 05:58 PM - edited ‎09-03-2025 05:59 PM

Message 4 of 5

Moving this to the billing section for you, @MrStratocaster. Staff reply Monday to Friday. 

 

Please complete your own details in Personal Information and add your mother-in-law's in Private Notes near the end of that section. 

 

It's very important to be clear about whose they are.

 

Be sure to scroll down to SAVE CHANGES after completing. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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