@RachaelTaylorEyre, if you were disconnected because of problems with payment, check out the information on this page:
https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934
You'll see that there's a special phone number for making a direct payment - you don't have to go through My Account.
Phone lines for support are closed now. Open 9am - 6pm Saturday, not open Sunday. Chat is open both days.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
