Can’t access my account since I joined in May

[Dannysayer]

Since I joined talktalk in May I can’t login my account and when I phone up they seem confused that I get full fibre with talktalk and try to sign me up. Really don’t know how to get my account set up correctly.  

[Arne-TalkTalk]

Hi Dannysayer

Ive checked and the details we have are correct.  

Can you advise what device you are using to register, and also what browser are you using. 

[Dannysayer]

Any update to this?

[Dannysayer]

Hi I have added account details to private notes. 

[Dannysayer]

Hi yes after text confirmation it brings up the error. 

[Arne-TalkTalk]

Is this after you receive the verification SMS?   Can you add the account number you are using to your community profile in the private notes section.  That error message sometimes means there is wrong details at our side. 

[Dannysayer]

Still same message.

There was a technical error

We’re very sorry and working hard to resolved this. Please try again later.

[Arne-TalkTalk]

HI Dannysayer

What error message are you getting? 

[Dannysayer]

Hi I have tried but still same message

[Arne-TalkTalk]

HI @Dannysayer 

Can you try to register for My Account https://www.talktalk.co.uk/login/

[ferguson]

OK, just to clarify and help Arne, hopefully: when was the payment due; and when did you call in to ask for the change of date?

[Dannysayer]

They said they had done it on the phone but I think they just cancelled it instead. 

[Gliwmaeden2]

Just wait for staff to pick up your thread again on Friday, @Dannysayer

We don't know if it's a fault or connected with the account problem, so it's all getting a bit tangled up....

[ferguson]

I'm a wee bit confused as to how you managed to change your payment date without access to My Account?

[Dannysayer]

Getting this error when trying to use Internet. 

[Dannysayer]

Ok thanks. Green light on ONT and white light on Eero but no Internet since 5:00. Any ideas to what the problem is?

[Gliwmaeden2]

@Dannysayer, stick with this thread  - I'll re-escalate it for you and move your new thread out of the way.

Staff should follow up during the day on Friday. They are not here evenings or over the weekend. 

[Dannysayer]

changed date on direct debit but direct debit seems to have been cancelled. Internet gone off. Said I have £51.50 outstanding balance. Tried to pay on the automated phone line but don’t recognise my account number. Still got on access to my account to make payment. Have just done bank transfer for 51.50. How long till internet is back on?

[Arne-TalkTalk]

Still being worked on sorry, I'm checking it daily and will let you know when this problem has been fixed. 

[Dannysayer]

Hi, any update to when this will be fixed. Regards. 

[Dannysayer]

That’s great. Thank you.