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Missing Gift Card

bsmith20lux
First Timer
Private Message

on ‎09-09-2023 01:07 AM

Message 3 of 3

I signed out to full fibre broadband and my service went live on 27/04/2023 but I have to received the £150 gift card that I was told I would receive after 90 days of the first bill.

 

I have email giftcloud on the email address found on the TalkTalk FAQ but have had not reply to that email sent about 3 weeks ago

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎14-09-2023 02:15 PM

Message 1 of 3

Hi bsmith20lux

 

I have escalated this for you.

 

Regards.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎09-09-2023 09:12 AM

Message 2 of 3

Thanks for starting your own thread, @bsmith20lux.

 

It is in the queue for aattention. Staff respond during the week (Monday to Friday).

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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