I only use TalkTalk for webmail. I pay an annual one-off £50 fee for this by direct debit, and I've been trying without success to change the direct debit over to a new bank.
The website tells me I can do this online on the 'bills and payments' page, but that page doesn't load either on my PC (Microsoft Edge browser) or on my iPhone (Safari).
I can't speak to TalkTalk as the automatic answering service does not give any options for webmail-only customers so I run into dead ends before being cut off.
I have tried the web chat twice - one directed me to the online page that doesn't load, and the other told me to phone.
I then sent a complaint by email which I thought/(hoped?) would be read by a human and replied to. An immediate automatic reply was generated suggesting all the things I've already done.
I could by-pass TalkTalk by contacting my bank directly to stop the DD, and then set up a new DD by posting a manually completed DD mandate to TalkTalk.
Any thoughts would be appreciated.
