Can't register after migration from Shell as I have an old TalkTalk account

[Thrifty]

I have just been migrated from Shell Broadband however I have an old account with you meaning that I can't register as my email address is registered as already in use.

Could you please deactivate my old account so I can register my new account with my email address?

Many thanks.

[Thrifty]

Hi @TTrefund,

I just checked my preferences and, like you, I was set to receive paper bills even though I thought I was paperless when I was previously with TalkTalk a few years back. Anyway it was simple enough to change - many thanks for pointing this possibility out and saving me £2.75 in the process!

[TTrefund]

Hello Thrifty

I had the same issue a few weeks ago, and it was sorted by the wonderful Arne.  However I have just received a paper bill I didn't want at a charge of £2.75 even though June bill was electronic as My Shell bills were.  Perhaps reseting the account to my 4 year old TT account caused this, so it will be worth you logging into MyAccount and checking your preferences.   I have changed my preference to paperless to avoid further unwanted charges. 

Good luck. 

[Arne-TalkTalk]

No problem, Happy to help.

[Thrifty]

I've been able to successfully register my new account now, many thanks for your help.

[Arne-TalkTalk]

Hi @Thrifty

Sorry for the delay. 

Can you try and register your new account for My Account.  www.talktalk.co.uk/login/

Thank you 

[Gliwmaeden2]

Staff will respond after the weekend, @Thrifty.

I'll move this to the billing section for you.