Cancel my contract?

[jebus1967]

Hi I'm having a spot of bother cancelling my contract. I tried to do it via live chat, they said they couldn't do it and retentions would need to speak to me first. I don't want to speak to retentions. I'm not staying! I want to cancel both my landline phone (that I haven't used in over a decade anyway) and my broadband. My 5G Unlimited Data SIM (from another provider) is plenty fast enough! I tried calling, but 'no' you're closed!

I feel like I'm being messed around! So as a precaution, I cancelled the direct debit anyway! I'll settle up with you what I owe once someone from there sees fit to do what I've asked. Thanks!

[ferguson]

You do need to speak to them to cancel as advised, there really is no other way. This is because TalkTalk need to be assured that you are the account holder and not perhaps a malicious actor who has got hold of your account details. Cancelling your Direct Debit is only likely to cause further issues including the possibility of additional charges and a negative impact on your credit record.