@Arsenii
I can see you have not had a reply which is no surprise. You are early in your cancellation journey with Talk talk. Unfortunately I have been battling them for over a year after rightfully cancelling. I cancelled multiple times and was told I was a liar and that they couldn’t retrieve the phone calls or chats I had with them. They will never send you a confirmation of cancellation for some odd reason. This is so that they continue their false billing practices.
To avoid you experiencing the same negative impact TalkTalk has had on my mental health, my advice to you is the following:
Record / screenshot all communication, live chats and phone conversations with them including your request to cancel. Time and dates these. Phone them and ask if they can see your cancellation request on X date.
Try to raise a complaint and ask for a deadlock letter although they will not put you through to the correct department or acknowledge your complaint and you will never receive the deadlock letter requested. During this time you will receive debt collection letters even though you are innocent.
For the next 8 weeks you will continue to beg them for proof of cancellation for hours on end and feel like you are going insane. After 8 weeks since your first request, gather all of your evidence and complain to the omburdsman which is CISAS through CEDR.
CEDR act as an independent regulatory body. They could see I had sufficient enough evidence and ruled in my favour and I received compensation, an apology and a promise of cancellation / no more bills.
Unfortunately TalkTalk didn’t uphold their promise and I am still receiving more bills, so I have gone through the CEDR process again. This is the only way you will get some help instead of being made to feel like you are going insane.
Good luck and I am sorry you are another victim of these deplorable business practices.
