Cancelling account

[JenniferK1]

Hello,

I wish to cancel my account (broadband & phone) as I have switched to a 5G provider. I am unable to understand what anybody is saying on the telephone following a stroke, so please can this be facilitated via Live Chat or this messaging system?

Thanks in advance.

[Anonymous]

Morning,

I'm sorry for the delay. Thank you for the update and please let us know if you need any assistance.

Thanks

[JenniferK1]

Just to update, I have managed to find the Live Chat service and spoke with someone who has cancelled the account. 

Thanks.