on 08-09-2021 06:28 PM
Hello. I have recently completed a change of ownership form and received confirmation that this has been successful. I am also told to go to My Account and select register.
I input my email after selecting "Register Now" and I receive the error:
"Your email address is not recognised. Check you have typed it correctly or you may need to register your TalkTalk details to gain access to My Account."
So I click the link in the error message which takes me to this page:
Here I enter the account number (I assume this is the previous account number) and my other details.
I receive the error:
It looks like you're already registered with TalkTalk. Please try to login. to your account or reset your password.
Well that brings me back to the previous page.
What am I meant to do to set up my billing?
on 10-09-2021 03:02 PM
After a change of ownership you will have a new account number, so you need to use that, and if your preferred email address is linking to the old account you will need to use a different email address.
Any problems let us know.