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Cannot Register After Change Of Ownership

BlaineVR
First Timer
Message 2 of 2

Hello. I have recently completed a change of ownership form and received confirmation that this has been successful. I am also told to go to My Account and select register.

I input my email after selecting "Register Now" and I receive the error:

"Your email address is not recognised. Check you have typed it correctly or you may need to register your TalkTalk details to gain access to My Account."

So I click the link in the error message which takes me to this page:

https://myaccount.talktalk.co.uk/register/register-new/identify

Here I enter the account number (I assume this is the previous account number) and my other details. 

I receive the error: 

It looks like you're already registered with TalkTalk. Please try to login. to your account or reset your password.

Well that brings me back to the previous page.

What am I meant to do to set up my billing?

Thanks,
Blaine

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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi BlaineVR

 

After a change of ownership you will have a new account number, so you need to use that, and if your preferred email address is linking to the old account you will need to use a different email address. 

 

Any problems let us know.

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