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Cannot reset login email address

mt-44
Chatterbox
Private Message TalkTalk
Message 2 of 2

I received a letter from TT saying that they could not send bills to a TT email address although it works fine for everyone else! I changed it to another one which I now have to use to login to my account although my password remained unchanged. I cannot change back to the old address even after several months as account already appears to exist. Is this a security issue as well as inconvenient because incorrect old information still on their servers after a  system malfunction?

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1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi mt-44

 

What date was on the letter?   

 

The last bill notification that bounced was in March this year. 

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