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on 12-07-2024 11:07 AM
I recently had an engineer visit to resolve a long standing problem with internet speeds (see thread here - Slow Fibre 150 - Multiple engineer visits already - TalkTalk Help & Support )
The engineer identified the problem as being a faulty cable external to the property on Open Each equipment (on a seperate road entirely to my property). The engineer even stated that there would be no charge.
In the thread mentioned it was also stated - " If the work was completed externally on Openreach maintained equipment then charges will not be applied" which is the case here.
Therefore why have charges been applied? I would like them refunded please.
Thanks
on 23-07-2024 02:40 PM
on 23-07-2024 01:56 PM
Thanks yes it looks like the credit account is back to where it should be - just to confirm fully though, presumably the engineer charge was found to be added in error then and therefore reversed?
Thanks
on 23-07-2024 12:59 PM
Hi DanielGaze
Sorry for the delay.
I can see there is a credit showing on your account for the engineer charge.
You can request a refund via My Account.
Regards
on 22-07-2024 10:03 AM
Hi is there any further information on this? Thanks
on 16-07-2024 02:30 PM
Hi DanielGaze
Sorry for the delay, I am requesting the full engineer report , The engineer doesn't decide on the charge, that is down to engineers head office.
on 16-07-2024 08:09 AM
No response to this one yet - can someone get back to me please? Thanks