Charged for replcement router!?

[MattWest]

I've had a weird email saying I'm going to be charged for repacing a faulty router. This was arranged via chat where the handler assured me there would be no charges. Can someone confirm that this is an error and I won't be charged?

[Debbie-TalkTalk]

Hi @MattWest 

I'm sorry to hear this.

There shouldn't be a charge for a replacement router if yours became faulty.

If any charge does show on your next bill then please post back here and let us know.

Thanks

Debbie

[ferguson]

No worries.

[MattWest]

That's great. Thanks!

[ferguson]

This has been flagged up to the support team for you, they will check.  🙂

[MattWest]

Oh. OK. I've not recieved the router yet, just the email. If you're sure I won't be charged we can leave it at that. If not, can you arrange for someone to check? Thanks!

[ferguson]

These emails tend to be sent out automatically, if your replacement was for a faulty router and that has been returned then you shouldn't be charged. The support team here will certainly check for you.