I've had a weird email saying I'm going to be charged for repacing a faulty router. This was arranged via chat where the handler assured me there would be no charges. Can someone confirm that this is an error and I won't be charged?
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
This has been flagged up to the support team for you, they will check. 🙂
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
Oh. OK. I've not recieved the router yet, just the email. If you're sure I won't be charged we can leave it at that. If not, can you arrange for someone to check? Thanks!
These emails tend to be sent out automatically, if your replacement was for a faulty router and that has been returned then you shouldn't be charged. The support team here will certainly check for you.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
