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Charges on bill

chenmorris50
First Timer
Private Message TalkTalk
Message 3 of 3

Hi,
My contract ends this month. There was an email notifying me I don't have to do anything if I'm happy to keep the old contract, from what I understand is £23.95* per month. 
I just received an email notifying me the new bill will be £37.78, it is £23.95+Boost £13.83. But I paid  £28.95 per month for my previous contract.

How would I be happy to know that I have to pay extra £8.83 per month???

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi chenmorris50

 

The discount on your boost has expired, call the loyalty team on 03451720088 They will be able to help with this.

 

Sorry for any inconvenience caused 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Full charge for the boost is £16.00, so, if it was previously reduced, you may find that with the end of your contract pending, there's a part month adjustment as the boost discount will also end.

 

Plus you may have been affected by the April 2024 price hike in line with CPI plus 3.7%....

 

Use Chat or phone to negotiate a better deal if you wish to renew your contract, @chenmorris50.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.