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on 05-05-2024 03:24 PM
Hi,
My contract ends this month. There was an email notifying me I don't have to do anything if I'm happy to keep the old contract, from what I understand is £23.95* per month.
I just received an email notifying me the new bill will be £37.78, it is £23.95+Boost £13.83. But I paid £28.95 per month for my previous contract.
How would I be happy to know that I have to pay extra £8.83 per month???
on 07-05-2024 10:06 AM
Hi chenmorris50
The discount on your boost has expired, call the loyalty team on 03451720088 They will be able to help with this.
Sorry for any inconvenience caused
05-05-2024 04:45 PM - edited 05-05-2024 04:45 PM
Full charge for the boost is £16.00, so, if it was previously reduced, you may find that with the end of your contract pending, there's a part month adjustment as the boost discount will also end.
Plus you may have been affected by the April 2024 price hike in line with CPI plus 3.7%....
Use Chat or phone to negotiate a better deal if you wish to renew your contract, @chenmorris50.