@Claude1, don't use Chat to cancel.
Call 03451 720088 and speak to the Loyalty / Retentions team, if you are trying to leave [or switch using one touch switch].
Not a wise move simply to cancel the Direct Debit - it doesn't take much to get a black mark on your credit history, or get tangled up with debt collectors.
If you need help from staff, please start your own thread - this is an old thread.
Go back to the billing message board and click on start a topic to begin your thread.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
