Closing My Account

[Windy57]

Hi,

I have recently transferred my TT phone service to Sky, and wish to close the account associated with that phone number. Even though TT are not providing the service anymore, I am receiving monthly bills from them for zero amount, which seems pointless.

Is there anyone who can help me with this? I really don't like calling TT and speaking to them - I just get wound up at the lack of customer service from them, and that's why I decided to transfer the service to another provider.

Any help gratefully received.

🙂

[Gliwmaeden2]

@Claude1, don't use Chat to cancel. 

Call 03451 720088 and speak to the Loyalty  / Retentions team, if you are trying to leave [or switch using one touch switch].

Not a wise move simply to cancel the Direct Debit  - it doesn't take much to get a black mark on your credit history, or get tangled up with debt collectors. 

If you need help from staff, please start your own thread  - this is an old thread.

Go back to the billing message board and click on start a topic to begin your thread. 

[Claude1]

Same situation has happened to me. I fear that the computers have taken over. As I have totally failed to contact any humans or even got an informative response from Mr and Mrs Bot. I’ve stopped my direct debt , but they’re threaten with a £12.50 admin fee for late payment?

[Arne-TalkTalk]

@Windybuffs Hi I wasn't replying to you Sorry

[Windybuffs]

Hi,

Our go live date was 30th July 2024.

Many thanks.

[Arne-TalkTalk]

Hi @Windy57

When did you go live with the new provider? 

[Gliwmaeden2]

Moving this to the billing section for you, @Windy57.

Staff will respond after the weekend.