on 23-08-2021 08:25 AM
So we had some long standing issues with our speeds that talktalk took a while to resolve.
Once it was sorted I had a text message from TT to say that i would recieve £48 compensation.
So my July bill was discounted by £24, and I was expected the August bill to also be discounted by £24 to complete the £48. But my August bill is back to the usual price.
Anyone else experienced this? Do they usually spread them out?
My contract is expiring in a few months and i don't want to renew until I've got what they promised me.
on 26-08-2021 12:21 PM
I have checked your account:
15/06 bill = £24.95
16/06 credit +48.36 clears outstanding June balance leaving £23.41 in credit
15/07 bill 24.95 the remaining credit is used leaving balance outstanding as £1.54
15/08 bill £24.95 Paid 23.08
So the £48 credit was used against your June/July bills
Hope that clears it up for you.