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Contract cancelled due to failed service move - cancellation fee

Duncanjmckellar
First Timer
Message 3 of 3

I moved house recently and had applied to move my talk talk services with me. There were issues with the move of services and eventually I was told I could leave the contract as the planned move had failed and I had no internet. I was told on the phone I was free to leave the contract without a charge. I have now had a charge applied to my account and I am being chased for payment. 
has anyone been able to get this charge removed? I can’t get through on the phone to discuss this with an advisor. 

Duncan
0 Likes
2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi Duncan,

 

I'm sorry for the delay. Did you manage to get through to our Customer Services Team since your last post or do you still need help with this?

 

Thanks

 

0 Likes

Gliwmaeden2
Community Star
Message 2 of 3

Make sure that you complete your community forum profile details, @Duncanjmckellar, for staff to identify your account.

 

Go via your avatar/name; settings; Profile Wizard. 

 

Staff respond Monday to Friday. Please look out for a reply in the coming days. 

Gliwmaeden2, a fellow customer.