Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Cost of upgrades vs new customer deals

welshie1701
Team Player
Private Message TalkTalk

on ‎27-07-2024 10:42 PM

Message 8 of 8

Does anyone have any idea why the cost of upgrades on MyTalkTalk is so much higher than for new customers?

 

I've  been considering an upgrade to 900mbps fibre now that it's available in my area. The upgrade price is £54, but new customers get it for £39 - doesn't seem very fair to loyal customers!

Yesterday it worked
Today it is not working
Windows is like that

- Famous haiku
Labels:
0 Likes
7 REPLIES 7

welshie1701
Team Player
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎14-08-2024 02:06 PM

Message 1 of 8

Thanks very much for this info - I'll definitely bear this in mind when I come to upgrade!

Yesterday it worked
Today it is not working
Windows is like that

- Famous haiku
0 Likes

Arne-TalkTalk
Support Team
Staff
Private Message
In response to welshie1701

on ‎29-07-2024 12:16 PM

Message 2 of 8

Hi @welshie1701

 

Something we have to make you aware of

 

You are currently on our Gfast service, and at the moment its not possible to upgrade directly to an FTTP service without a cease and re-provide meaning there will be a loss of service potentially 10 days while the new order is placed and processed. 

 

Sorry.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

welshie1701
Team Player
Private Message TalkTalk

on ‎28-07-2024 08:29 AM

Message 3 of 8

Thanks for the replies everyone.

 

I am mid-contract so perhaps that's it. I will definitely bear this in mind when my contract runs out though.

 

 

Yesterday it worked
Today it is not working
Windows is like that

- Famous haiku

ferguson
Community Star
Private Message TalkTalk
In response to Gliwmaeden2

on ‎28-07-2024 12:27 AM

Message 4 of 8

@Gliwmaeden2 

Customer is looking at upgrade and that is how my advice was intended. Apologies if you saw it otherwise. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to ferguson

on ‎27-07-2024 11:31 PM

Message 5 of 8

@welshie1701, if you are within 90 days of the end of your contract, there should be no renewal fee.

 

That's not the same as an upgrade fee which they might just try to apply. 

 

Make sure that they tell you any contract change / admin fee  / set up fee has been waived, so that you can quote that back if need be later.

 

Take a look at "one-off fees" etc here:

 

http://community.talktalk.co.uk/pricing

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎27-07-2024 11:17 PM

Message 6 of 8

@welshie1701 

 

Do also bear in mind that if you are still in contract on your current package that this may hinder you in discussions, what with potential upgrade fees and suchlike. If you are out of contract however there is nothing to prevent you from insisting on the deal available to new customers. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎27-07-2024 11:13 PM

Message 7 of 8

Just don't use offers / upgrades in My Account or one click renewal deals via email. 

 

Always phone or use Chat to argue your case, @welshie1701.

 

Phone lines open from 9am Monday, 03451 720088.

 

Chat available 9am - 6pm Sunday. 

 

Forum staff can't intervene to fix deals.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes
© TalkTalk 2026