Didn't get prepaid card

[lowdenclear]

Hi there,

I was going to leave back in November when my contract ended, and was persuaded to stay put with a £130 prepaid card... which I never got.  Didn't receive any email about it and had forgotten to follow it up until I found the notes I had scribbled down at the time.  Is there any way I'd be able to claim that now?

[Arne-TalkTalk]

I will escalate this for you

[lowdenclear]

Hi Michelle,

Yes, I always keep an eye on my Spam folder, nothing arrived.

[Anonymous]

Morning,

I'm sorry for the delay. Can I just confirm, have you also checked your junk/spam folders to see if the voucher is there?

Thanks