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Didn't get prepaid card

lowdenclear
First Timer
Private Message
Message 4 of 4

Hi there,

 

I was going to leave back in November when my contract ended, and was persuaded to stay put with a £130 prepaid card... which I never got.  Didn't receive any email about it and had forgotten to follow it up until I found the notes I had scribbled down at the time.  Is there any way I'd be able to claim that now?

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3 REPLIES 3

lowdenclear
First Timer
Private Message
Message 2 of 4

Hi Michelle,

 

Yes, I always keep an eye on my Spam folder, nothing arrived.

 

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Morning,

 

I'm sorry for the delay. Can I just confirm, have you also checked your junk/spam folders to see if the voucher is there?

 

Thanks

 

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