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Direct debit failure to collect

Alexaustin
First Timer
Private Message TalkTalk

on ‎28-05-2024 10:29 PM

Message 3 of 3

TT failed to collect DD and now wants me to make a card payment and pay a 'fine".

This is entirely TT fault and I will not pay for their failings. Bank says DD arrangements  in place but not requested by TT.

TT please sort out for me.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎29-05-2024 09:10 AM

Message 1 of 3

Hi @Alexaustin

 

Thanks for raising this 

 

This has been escalated to the billing team as a fault in our systems, 

 

Because of this there will not be extra charges 

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎28-05-2024 10:53 PM - edited ‎28-05-2024 10:53 PM

Message 2 of 3

They will sort it, @Alexaustin.

 

There's quite a cluster of similar cases needing sorting out.

 

This is not about the actual broadband service but a billing issue, so I will move this post to that section. 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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