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Direct debit failure to collect

Alexaustin
First Timer
Private Message TalkTalk
Message 3 of 3

TT failed to collect DD and now wants me to make a card payment and pay a 'fine".

This is entirely TT fault and I will not pay for their failings. Bank says DD arrangements  in place but not requested by TT.

TT please sort out for me.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @Alexaustin

 

Thanks for raising this 

 

This has been escalated to the billing team as a fault in our systems, 

 

Because of this there will not be extra charges 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

They will sort it, @Alexaustin.

 

There's quite a cluster of similar cases needing sorting out.

 

This is not about the actual broadband service but a billing issue, so I will move this post to that section. 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.
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